About Appcharge
Appcharge is the leading direct-to-consumer platform for mobile games – built for game makers, by game makers. Appcharge helps publishers sell directly to their players, increase profits, and greatly improves player relationships and loyalty. As an all-in-one platform, the company provides everything game publishers need to go direct – fully branded web stores, gamified offers, global payments checkout, mobile in-app-payments SDKs and more. Appcharge is the fastest-growing mobile game payments platform, powering stores for over one-third of the top grossing mobile games. Appcharge supports 500 payment methods and 80 currencies, making partners financially compliant worldwide in minutes. Headquartered in Tel Aviv, Appcharge is funded by Gillot Capital Partners and Play Ventures and is led by veterans from Rovio, Huuuge Games, Moon Active, and Play Studios.
Job Description:
We are looking for a Chargeback & Fraud Team Lead to join our growing Payments team.
In this role, you will become a domain expert in a fast-paced, dynamic environment, taking ownership of both chargeback management and fraud prevention operations.
You’ll lead a dedicated team responsible for handling disputes, analyzing trends, and delivering impactful reports that support data-driven decision-making. The role plays a key part in protecting revenue, reducing financial losses, and improving operational efficiency.
By collaborating with internal teams and external partners, you’ll help drive performance, streamline processes, and ensure we stay ahead of evolving risks across the payments landscape.
Responsibilities:
1. Chargeback Management
- Develop and implement strategies to reduce chargeback rates and recover lost revenue.
- Lead the end-to-end chargeback process, including dispute submission, documentation gathering, vendor communication, and reconciliation.
- Collaborate with Customer Support, Customer Success, Product, Finance, and R&D to resolve chargeback-related challenges effectively and efficiently.
2. Fraud Prevention
- Design and implement fraud prevention strategies to minimize exposure across payment methods and geographies.
- Monitor fraud trends, identify suspicious activity, and initiate mitigation actions in collaboration with relevant stakeholders.
- Work with fraud detection vendors, PSPs, and internal tools to enhance protection while minimizing false positives.
- Support publishers’ risk assessments and fraud reviews in partnership with operational and product teams.
3. Data Analysis and Reporting
- Analyze chargeback and fraud data to identify patterns, root causes, and opportunities for process or product improvements.
- Create and maintain regular reporting dashboards that include win/loss rates, fraud rates, reason codes, and financial impact.
- Provide actionable insights and present findings to senior management to guide business and product decisions.
4. Process Improvement
- Continuously evaluate and optimize chargeback and fraud processes for efficiency, automation, and scalability.
- Partner with engineering teams to improve systems that support dispute management and fraud monitoring.
- Stay informed about payment regulations, fraud trends, and card scheme rules (e.g., Visa, Mastercard) to ensure compliance and readiness.
5. Relationship Management
- Act as the main point of contact for chargeback and fraud-related matters with PSPs, vendors, and external stakeholders.
- Collaborate with vendors and partners to resolve complex disputes and fraud cases quickly and effectively.
- Maintain strong working relationships with internal and external parties to align strategies and share best practices.
Requirements:
- Minimum 3 years of experience in chargeback resolution, payments, or fraud prevention.
- Proven track record in leading and scaling operational teams in chargeback and/or fraud domains.
- Strong analytical skills with demonstrated proficiency in SQL and Excel.
- Bachelor's degree in Business, Finance, Economics, or a related field.
- Deep understanding of fraud tactics, mitigation tools, and risk evaluation methods.
- Familiarity with card scheme monitoring programs (Visa, Mastercard) and payment industry regulations related to both chargebacks and fraud.
- Experience working with fraud detection tools, chargeback platforms, and payment service providers.
- Excellent communication skills, both written and verbal, with the ability to clearly present findings and drive alignment across teams.
- Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities in a fast-paced environment.
