About Appcharge

Appcharge is the leading direct-to-consumer platform for mobile games - built for game makers, by game makers. Appcharge helps publishers sell directly to their players, which ups profits by 35%, and greatly improves player relationships and loyalty. As an all-in-one platform, the company provides everything game publishers need to go direct - fully branded web stores, gamified offers, global payments checkout, mobile in-app-payments SDKs and more. Appcharge is the fastest-growing mobile game payments platform, powering stores for over one-third of the top grossing mobile games. Appcharge supports 500 payment methods and 80 currencies, making partners financially compliant worldwide in minutes. Headquartered in Tel Aviv, Appcharge is funded by Gillot Capital Partners and Play Ventures and is led by veterans from Rovio, Huge Games, Moon Active, and Play Studios.

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The Role:

Appcharge is seeking a highly motivated and experienced Senior Account Manager, Customer Success to join our growing Customer Success Partnership team. In this pivotal role, you will be responsible for cultivating and nurturing relationships with our most strategic enterprise clients, ensuring their long-term success and maximizing their lifetime value. You will serve as a trusted advisor, understanding their business objectives, and proactively identifying opportunities for growth and optimization using Appcharge's solutions. This role requires a blend of strategic thinking, relationship management, technical aptitude, and a deep understanding of the digital landscape, particularly within payments, fintech, and/or gaming.

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Responsibilities:

• Strategic Account Management: Develop and maintain strong, long-lasting relationships with key stakeholders within assigned enterprise accounts, understanding their business needs, strategic goals, and success metrics.
• Value Realization & Growth: Proactively ensure clients are maximizing the value from Appcharge's platform and services. Identify and pursue upsell and cross-sell opportunities to expand a_nd deepen the partnership, driving revenue growth from existing accounts.
• Trusted Advisor: Serve as the primary point of contact and trusted advisor for enterprise clients, providing expert guidance on best practices, industry trends, and innovative uses of Appcharge's solutions.\‍
• Performance Monitoring & Reporting: Regularly monitor client performance, analyze data to identify trends and insights, and conduct strategic business reviews (QBRs) to demonstrate value, address challenges, and align on future goals.
• Industry Expertise: Stay abreast of industry developments, competitive landscape, and emerging trends in payments, fintech, and gaming to provide informed strategic advice.
• Issue Resolution: Act as an escalation point for critical client issues, coordinating with internal teams (e.g., Technical Support, Product, Sales) to ensure timely and effective resolution.
• Advocacy: Be the voice of the customer within Appcharge, providing feedback to Product and Engineering teams to inform product development and enhancements.

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Basic Qualifications:

• Proven experience (typically 5+ years) in a Senior Account Management, Customer Success Management, or a similar client-facing role, preferably within a SaaS or technology company.
• Demonstrable experience managing and growing complex, high-value enterprise accounts.
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels, including C-suite executives.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and strategic recommendations.
• Proven ability to manage multiple projects simultaneously while maintaining sharp attention to detail.
• Self-motivated, proactive, and able to work independently as well as part of a collaborative team.
• Bachelor’s degree in  Business Administration, or a related field, or equivalent practical experience.
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Preferred Bonus Qualifications:

• Experience Managing Large Enterprise Accounts: Proven track record of successfully managing and growing multi-million dollar enterprise business portfolios.
• Technical/Analytical Background: Solid understanding of technical concepts related to SaaS platforms, APIs, data analytics, and/or financial reporting. Experience with BI tools or data analysis is a strong plus.
• Payments & Fintech Experience: In-depth knowledge of the payments ecosystem, including payment processing, gateways, fraud prevention, compliance (e.g., PCI-DSS), and various payment methods. Experience working in or with fintech companies is highly desirable.
• Gaming Industry Experience: Familiarity with the mobile gaming industry, monetization strategies (e.g., IAPs, virtual economies, ad monetization), player lifecycle management, and the challenges faced by game publishers/developers.
• Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero).
• Experience in a fast-paced, high-growth startup environment.